Privacy policy

Last updated: 11 November 2026

This Privacy Policy explains how Ynamly.Biz ("Ynamly", "we", "us") collects, uses and protects personal data when you use the Ynamly mobile app and the website ynamly-biz.com.tm (together, the "Service").

1. Data we collect

Account data: name, phone number, email address, password (stored encrypted), and an optional profile photo.
Location: precise location (GPS) while you use the app, to show stores that deliver to you, set delivery addresses and deliver orders. We do not collect location in the background.
Delivery addresses you save in the app.
Order data: items ordered, order history, payment method, amounts, coupons and wallet transactions.
Payment data: card payments are processed by our bank payment partner on its own secure page. We do not see or store your full card number.
Messages and files: chat messages and photos you send to support, stores or couriers.
Photos and camera: used only when you choose to upload a profile photo, send an image in chat, or search for products by photo. Photos for product search are sent to our server only to find matching products.
Device data: device type, OS version, app version, language and a push-notification token (Firebase Cloud Messaging).

2. How we use your data

To create and manage your account.
To process, deliver and support your orders.
To process payments and refunds.
To send order status updates and service notifications.
To answer your support requests.
To prevent fraud and keep the Service secure.
To meet legal obligations.

We do not sell your personal data.

3. Who we share data with

Stores you order from: your name, order details and delivery instructions.
Couriers: your name, phone number and delivery address, to deliver your order.
Payment partner (bank): data needed to complete a card payment.
Google Firebase: push-notification token, to send notifications.
Authorities, when required by law.

4. Data storage and security

Data is sent over encrypted connections (HTTPS) and stored on secured servers. Access is limited to staff who need it to run the Service.

5. Data retention

We keep your data while your account is active. After you delete your account, we delete or anonymize your personal data, except order and payment records we must keep by law.

6. Your rights and account deletion

You can view and edit your profile in the app. You can delete your account at any time in the app: Profile → Settings → Delete account. You can also request access, correction or deletion of your data by emailing admin@ynamly.biz.

7. Permissions

Location: to find nearby stores and set delivery addresses.
Camera / Photos: to upload a profile photo, send images in chat, or search for products by photo.
Notifications: to send order updates.

You can turn off any permission in your device settings.

8. Children

The Service is not intended for children under 13, and we do not knowingly collect their data.

9. Changes to this policy

We may update this policy. We will post the new version on this page and update the date above.

10. Contact us

Ynamly.Biz
Berkarar shopping center, Ashgabat, Turkmenistan
Email: admin@ynamly.biz
Phone: +993 65 64 03 60